Privacy

Who we are

Our website address is https://www.convertpromo.com.

For any privacy-related questions, you can reach us at team@convertpromo.com

Updated: 08/26/2018

Who We Share Your Data With

We do not sell our users’ private personal information.

We use third-party services (data processors) across our site. We list the specific third-parties in use (with links to their privacy policies) in the sections below.

We disclose potentially personally-identifying and personally-identifying information only to our employees and contractors that (i) need to know that information to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your data.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the site can download and extract any location data from images on the website.

Contact forms

We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here: https://policies.google.com/privacy.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our site to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Social Media Sharing

Our plugins send a request to third party APIs via the website-visitors web browser to fetch information (like social shares, social comment count). This request made by the web browser may include IP address, which can then be seen by the third-party that it’s being requested from. This API request doesn’t include any personal data of the website user other than the IP address.  To make your users aware of this,  you can include relevant snippets in your website’s privacy policy. You can learn more about our social media sharing plugin at their site http://support.heateor.com/gdpr-and-our-plugins/

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here: https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

We’ve turned on the IP Anonymization feature in Google Analytics. You can learn more about this here: https://support.google.com/analytics/answer/2763052?hl=en

Marketing Campaigns

We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.

We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.

All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.

We use ConvertKit for email marketing. ConvertKit’s privacy policy is found here: https://convertkit.com/privacy/.

We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.
Google AdSense & DoubleClick: https://policies.google.com/privacy
Twitter: https://twitter.com/en/privacy
Facebook: https://www.facebook.com/about/privacy/

Paying Customers

For payment transactions, we use PayPal and Stripe. PayPal’s privacy policy can be found here: https://www.paypal.com/webapps/mpp/ua/privacy-full. Stripe’s privacy policy can be found here: https://stripe.com/us/privacy.

If you purchase using PayPal, we ask for:

  • Email Address: So we can deliver our products and contact you if needed.
  • First Name: To personalize your account experience.
  • Username: So you can log in to your account to ask questions or download our products.
  • Billing Country: For tax purposes.
  • Billing Province: If you live in Canada, we need to know which province you live in for tax purposes.

If you purchase using your credit card, we ask for all of the above, and:

  • Credit Card Information: So we can process your payment. This data is sent to Stripe, and is never stored on our server.
  • Billing City and Zip/Postal Code: To verify your credit card purchase.

You’re also asked if you’d like to receive email updates and news. If you check this box, your information will be added to our MailChimp list.

Web Services

All web servers and hosting are managed by Kinsta and SiteGround. This includes website hosting, backups, web database, file storage, APIs, and log files. Kinsta’s privacy policy can be found here: https://kinsta.com/privacy-policy/.  SiteGround’s privacy policy can be found here: https://www.siteground.com/privacy.htm

Affiliates

If you come to our site through a link provided by one of our affiliates, a cookie will be added to your browser to remember the affiliate. This cookie will remain in your browser for 60 days, or until you delete it.

Backup Saving & Management

We use ManageWP, SiteGround backup services, and Kinsta backup services to back up our files and database. You can find ManageWP privacy policy here: https://managewp.com/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you are a registered user or have left comments on our site, you can request to see or download the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For registered users or paying customers, this will also include profile information and download/payment histories.

You can also request “to be forgotten,” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

You may edit or delete any post or topic you make in our support forums at any time.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to info@www.fivepagesdesign.com.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

The security and reliability of our service is our number one priority.

See wordpress.org/about/security for details on the security of the WordPress core itself.

Prevention is best when it comes to security, and as a first step, we follow all WordPress Code Standards in the plugins that we build and use.

All staff only have access to systems that are directly required to complete the functions of their job.

All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes.

What data breach procedures we have in place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

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